Retail Assistant - Christmas Temp (Part-Time)

South East, United Kingdom (Surbiton) |Retail

Laithwaite's Wine
Contact Name
Andrea Folkard
Contact Phone
Excellent hourly rate
Christmas Temp Position

Job Description

Laithwaite’s Wine are currently looking to recruit a Christmas Retail Wine Advisor to work in our Surbiton store. The role is offered as a Christmas Temporary position and is due to start 25th November and last until 24th December 17. The working hours are 20 hours per week and the successful candidate will be flexible with their working hours.  

The successful candidate will be demonstrate previous retail experience and excellent customer service and have a flexible and positive attitude. While possessing some wine knowledge would be advantageous it is not essential.  
Job Purpose:

  •  To give exceptional levels of customer service by providing advice and assistance on selecting wine in a pleasant and efficient manner. 
  • To maximise sales revenue in person and on the telephone through Up-selling, adding on and using targeted, personal recommendations.
  • To maintain the highest standards of conduct and personal appearance whilst representing Laithwaite’s.

Key Responsibilities: ·        
  • Maximise sales revenue through up selling, tele-sales, wine plan and events. ·        
  • Contribute to the shop achieving its sales targets. ·         
  • Exceed customer expectations through ascertaining their needs using; open questions, using their purchase history, building relationships, offering tastings from the table and actively listening. ·         
  • Maintain efficient and effective working practices within the showroom (including presentation standards) – ensuring you have a good working knowledge of the Best Practice Manual and the Shop Seller training manual.  ·        
  • Work as part of a team to create a positive and motivated atmosphere. ·       
  • The showroom is a busy retail environment and you will generally be required to be on your feet for the majority of the day.  There will be a constant interaction with both customers and colleagues.  There is a team atmosphere where everybody should ‘pitch in’.  ·         
  • Receiving deliveries, storing stock and replenishing stock.   


Desired/Required skills or experience: ·           

  • Retail Experience (essential) ·            
  • Educated to GCSE Level or above (essential) ·       
  • Wine Knowledge (desired) but a keen interest in all things wine is essential. 

Preferred skills

  Personal Qualities: ·        

  • Excellent Communicative with Influencing Skills ·         
  • Customer Focused·         
  • Passion for and willingness to learn about wine ·         
  • Self starter with an ability to attain targets and overcome all realistic objective ·         
  • Provides excellent customer service and takes responsibility for own actions ·         
  • Constantly strives for high standards and consistently achieves them.

How to apply

To apply for this vacancy please submit your CV and covering letter, addressed for the attention of HR to [email protected] 
When applying please state the location you are applying to.