Store Manager (Full-Time)

South East, United Kingdom (Croydon) |Retail

Laithwaite's Wine
Contact Name
Andrea Folkard
Contact Email
Contact Phone
Competitive Salary with excellent Company benefits

Job Description

There are a lot of great reasons to love working at Laithwaite’s not least that we’re the most successful wine merchant on the planet. A family run business for over 50 years we sell more wine, to more people, than anyone else.  

Our secret? We realised that not only did we need to get out there, meet the winemakers and discover the world’s best wines for ourselves, we had to take the customer on the journey with us. We do that with great communication, un-stuffy writing and tastings for the customer to meet the winemakers themselves. You too, could be part of that journey.  

We are currently looking to recruit a Store Manager for our Croydon Store. The role is offered on a permanent full time basis.

To be successful in the role you will need to have had previous retail management experience, bags of can do attitude and entrepreneurial flare as well as the desire to hit targets and drive the shop forward. Possessing wine knowledge would be advantageous, although wine training will be given. If this sounds like you and are ready for your next challenge then read on..

 Job Purpose: ·        

  • To actively lead a professional, efficient and organised team ensuring that optimum performance is maintained at all times. ·        
  • Maintain and own the communication process between the central management team and your shops team creating a well-run retail operation  
  • Responsible for overseeing all training and coaching of staff ensuring that the shop is exceeding all company requirements and delivering exceptional customer service. ·         
  • Ensure that Targets are closely monitored and understood by the team whilst working with central management team to ensure that these can be met with appropriate marketing and customer contact.  

Key Responsibilities
  • Determine what your personal and shops objectives should be working with the Head of Retail Operations and the Retail Area Managers. ·        
  •  Achieve your Weekly/Monthly sales targets. ·         
  • Pro-actively manage all staffing levels, attendance, and day to day rota-management. ·         
  • Responsible for generating a positive environment for all staff to work in and for coaching and development to flourish. ·         
  • Actively assist the central management team to monitor the performance of the shops team, ensuring everyone is working to their potential and using all development opportunities available. 
  • Awareness of the company’s overall direction, mid / short and long-term, fully understanding the involvement and importance of Retail within the vision. ·         
  • Motivate people to perform required tasks through incentives and rewards for successful work (to be agreed with the Retail Operations Manager). ·        
  •  Acts as role model when coaching in order to build a high performing team. ·         
  • Check that required work is being performed by setting standards of performance, investigating variance and taking corrective action where required. ·      
  • Undertake weekly team meetings with the staff to ascertain any problems or development needs. ·         
  • Ensure that all staff are making the required number of calls to customers on a weekly basis.  Identify training where necessary.
  • Influence and encourage up selling amongst your team – then analyse and monitor performance and progress. ·        
  • Ensure that costs are monitored and kept as tight as possible. ·  
  • Ensure all communications are cascaded to your team including the Monthly Plan and the Ops Planner. ·       
  • To maintain margin in line with the shops P&L. ·         
  • To ensure that you and your team adhere to the administration guidelines.


  Qualifications and Experience: ·          

  • Educated to GCSE Level or above (essential) ·          
  • Retail Management experience (essential) ·           
  • Good IT skills; Microsoft Word, Excel, Access and Outlook ·         
  • WSET Level 3 (preferred)  

Preferred skills

 Personal Qualities and Skills: ·        

  • Excellent communication and influencing skills with staff, central operations team and customers ·       
  • Approachable and friendly ·         
  • Driven by targets, sales and results ·        
  • Pro-active ·         
  • Commercially focused ·     
  • Ability to prioritise workloads ·         
  • Be able to cope with authority in a business environment · 
  • Passion for and willingness to learn about wine ·         
  • Takes responsibility for own actions and those of your team · 
  • Constantly strives for high standards and consistently achieves them ·         
  • Ability to make an immediate and positive impact with all people you are in contact with ·         
  • The ability to lead from the front and manage a diverse team · 
  • The ability to tackle difficult situations as and when they arise

How to apply

To apply for this vacancy please submit your CV and covering letter addressed for the attention of the hiring manager, to [email protected] 
The closing date is the 5th Jan 18.